BUFFALO, N.Y. — The application process for New York’s Emergency Rental Assistance Program has been harrowing for many people struggling to make their payments.
State Senate Housing Committee Chair Brian Kavanagh said the online portal has had numerous issues including glitches, a complex application and inability to save and resume at a later time.
“Even though there is a big challenge here, in many, many thousands of renters and landlords that are supposed to benefit from this, but it’s been really perplexing to a lot of us why we can’t get at least some of this money out a lot sooner than today,” Kavanagh, D-Manhattan, said.
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